Thank you for contacting the Knight Online Customer Support Team. We appreciate you taking the time to contact us. In order for us to change your account information we will need to verify that you are the rightful owner of this account. We will need the following: · Your K-ESN account numbers · The Click and Buy 9 digit customer IDs Please provide all information for all payments made within the last 6 months. Once we have this information we will be able to make the changes you requested on your account. I apologize for any inconvenience this may cause. Should you require any further assistance then please feel free to submit another ticket. Thank you again for contacting us. We hope you continue to enjoy your experience in Knight Online __________________