Thank you for contacting Knight Online Customer Support. We are aware of your issue and currently working diligently on your original ticket "1111-1111111". Rest assured that we are working diligently to resolve your query, however due to the complexity of some issues it may take a bit of time. All future correspondences from us regarding this will be in ticket "3222-4222222". If you have any questions regarding a different issue, please feel free to submit a new ticket and we will be more than happy to assist. We apologize for any inconvenience due to the delay and greatly appreciate your patience. Regards, __________________