Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Rest assured that your issue will be addressed and a response given as quickly as possible. I apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this matter. Regards, CSR Daffodils Knight Online Customer Support www.knightonlineworld.com www.gamersfirst.com For quality assurance purposes we have updated the category on your behalf. This is to ensure efficiency and accuracy of the assistance you are provided. __________________