Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Due to the holidays, and the resulting high volume of tickets, you may experience an extended delay in receiving a resolution on your open requests. There is no need to submit multiple tickets as we are working diligently to address all issues in a timely manner. We appreciate your patience and apologize for the delay. Catherene Knight Online Customer Support www.knightonlineworld.com www.k2network.net We look forward to hearing from you regarding our service. Should you have any questions or simply feel the need to provide us feedback, please do so by accessing the ticket submission page and selecting “Feedback” in the drop down menu. __________________