Yalnız ingilizce metin vermek zorunda kaldım kusura bakmayın. Thank you for contacting MSN Messenger Technical Support. My name is Ernesto, and I am pleased to assist you with this issue. I regret any inconvenience this has caused, and understand how important it is to keep in touch with your friends and family using MSN Messenger. According to your email, the issue is you can to sign in to Windows Live messenger. You receive the error code 80048820. The following conditions may apply: - There is a problem with the Internet connection. - The time and date settings on the computer are incorrect. - The firewall settings are blocking Messenger. - The Messenger proxy settings are incorrect. Based on the information in your support request, I understand that you are using Windows Live Messenger. Though I offer support only for MSN Messenger, I will try to do my best to help you solve your issue. If you encounter any additional problems after having gone through the steps, I would suggest that you contact Windows Live Messenger technical support at: http://support.live.com Please follow these steps in the order they appear to help resolve this issue: You cannot sign in to Messenger, and you may receive one of the following error messages: - "Sorry, we are unable to sign you into the .NET Messenger service at this time. Please try again later." 80048820 - "Sorry, we were unable to sign you in to the Messenger at this time. Please try again later. Messenger has made several failed attempts to sign you in. Your firewall may be blocking Messenger from connecting to the service. Please review your firewall settings. See the retailer's instructions for more information." 80048820 Try the following solutions in the order that they are listed: 1. Visit the following Web site to determine whether you can connect to the Internet: http://www.microsoft.com If you cannot connect, contact your Internet service provider or the local network administrator. 2. Verify the time and the date settings on the computer: a. Click "Start," click "Run," type the following command, and then click "OK": control timedate.cpl b. Make sure that the time and date settings are correct. 3. Reregister the Msxml3.dll file: - Click "Start," click "Run," type the following command, and then click "OK": Regsvr32 %windir%system32msxml3.dll Note: If this command runs successfully, you will receive a "DllRegisterServer succeeded" message. 4. Determine whether Messenger is blocked by a firewall: a. Visit the following Web site, and then sign in to Web Messenger: http://webmessenger.msn.com b. Click "Start Web Messenger," and then verify whether you can sign in. If you cannot sign in to Web Messenger, Messenger may be blocked by a firewall. If the computer is running third-party (non-Microsoft) software or firewall software, such as ZoneAlarm, Norton Internet Security, or McAfee, make sure that the software is set to let Messenger operate, and then try to sign in to Messenger again. c. If you are using MSN Messenger visit, http://spaces.msn.com/messenger-supp...53F!3668.entry, and then click the most appropriate link based on the firewall that is installed on the computer. d. If you are using Windows Live Messenger visit http://spaces.msn.com/messenger-supp...53F!3669.entry and look for steps on how to enable Windows Live Messenger through the most common firewalls. 5. Make sure that the Microsoft Internet Explorer settings are correctly configured. Messenger uses the settings in Internet Explorer when it makes a connection to the Messenger service. To configure Messenger, follow these steps: a. Start Internet Explorer. b. Make sure that Internet Explorer is not set to work offline: i. On the "File" menu, make sure that "Work Offline" is not selected. ii. If "Work Offline" is selected, click "Work Offline." c. On the "Tools" menu, click "Internet Options." d. In the "Internet Options" box, click the "Content" tab. e. Under "Certificates," click "Clear SSL State." f. When you receive the message that states that the SSL cache was cleared successfully, click "OK." g. Click the "Advanced" tab, and then click "Restore Defaults." h. Click the "Connections" tab, and then click "LAN Settings." Clear all the check boxes, and then click "OK." i. Click "OK" to close the Internet Options window. j. Verify that you can connect to the Internet. To do this, visit the following Web site: https://www.microsoft.com 6. Clear the proxy settings in Messenger: a. Start Messenger. b. On the "Tools" menu, click "Options." c. Click "Connection," and then click "Advanced Settings." d. Delete the entries under "SOCKS." e. Click "OK" two times to save the settings. 7. Reregister the SSL security libraries. To reregister each command in the following list, click "Start," click "Run," type the command, and then click "OK." Note: After each command successfully runs, you will receive a "DllRegisterServer succeeded" message. Wait until you receive this message before you reregister the next command. a. REGSVR32 softpub.dll b. REGSVR32 wintrust.dll c. REGSVR32 initpki.dll d. REGSVR32 Rsaenh.dll e. REGSVR32 Mssip32.dll f. REGSVR32 Cryptdlg.dll g. REGSVR32 Dssenh.dll h. REGSVR32 Gpkcsp.dll i. REGSVR32 Slbcsp.dll j. REGSVR32 Sccbase.dll 8. If these steps did not resolve the issue, please send us a reply that includes the following information: - When you tried to register the Msxml3.dll file in step 3, did you receive a message that confirmed that the registration succeeded? - When you visited the MSN Space for enabling Messenger through the firewall, did you find instructions about how to enable Messenger through your firewall? If you could not find instructions for your own firewall on that Web site, please provide the name of the firewall that you are using. Thanks again for contacting MSN Messenger Technical Support. Every customer is valuable to us, and we regret you have experienced difficulties. By the way you can learn more about MSN Messenger by clicking the following link: http://www.imagine-msn.com/Messenger/Post/Default.aspx http://www.imagine-msn.com/messenger...ypictures.aspx For questions or self-help with Windows Live Messenger, at anytime you may also visit: https://account.live.com/helpcentral.aspx?mkt=en-us Best Regards, Ernesto MSN Messenger Technical Support With Windows Live Messenger, you can now talk to your Yahoo! Messenger friends. To learn more, paste this link in your browser: http://ideas.live.com/programpage.as...c-685ee3e858fe Find out how easy all-in-one PC care can be with the 90-day free trial of Windows Live OneCare. To get started, paste this link in your browser: http://www.windowsonecare.com/purcha...c_cid=SPT_msgr --- Original Message --- From: Sent: Tuesday, August 15, 2006 7:01:12 AM UTC To: mmssupport Subject: MSN Messenger:I need to know how to do :Otherther Service : [Service:] MSN Messenger What type of problem do you have? [What type of problem do you have?] I need to know how to do something [] Other [] other [] Full Name: [Full Name:] AHMET CAHAN What e-mail address would you like a response sent to? [What e-mail address would you like a response sent to?] Primary e-mail address/member ID associated with the account you are inquiring about: [Primary e-mail address/member ID associated with the account you are inquiring about:] Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue. [Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.] 80048820 ERROR. HELP What is the frequency of the problem? [Frequency of the issue:] Always present Where are you trying to connect from? [Where are you trying to connect from?] Work Which Version of Messenger are you running? (Within Messenger, click the "Help" menu and then select "About" to find the current version.) [Which Version of Messenger are you running? (Within Messenger, click the "Help" menu and then select "About" to find the current version.)] 8.0 If you have a firewall, which one? [If you have a firewall, which one?] Other Who is Your ISP? [Who is Your ISP?] Other What type of internet connection do you have? [Type of Internet connection:] DSL Where did you get Messenger? [Where did you get Messenger?] Download from MSN Which operating system are you using?Windows XP: Mozilla/5.0 (Windows; U; Windows NT 5.1; tr; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 [Which operating system are you using?] Which browser are you using: Firefox1.5.0.6 [Which browser are you using] Location: en-gb - English (Great Britain) [Location: en-gb - English (Great Britain)] Type of Support: E-mail Support Type of Support: E-mail Support __________________