Thank you for contacting Knight Online Customer Support. Addressing the issue with e-mail address change for account "", we have verified the Kesn ID numbers provided for the account. However, we need you to provide us with the all the other Kesn ID numbers which were also used to make purchases to process the change requested. Please let us know if you have any other issues or concerns and we will be happy to assist you better. Thank you for your understanding and happy hunting! Regards, Kevin Knight Online Customer Support __________________