Greetings biemtek12, Thank you for contacting the Knight Online Customer Support Team! We appreciate you taking the time to contact us. I am sorry to hear that you are having trouble with Knight Online account “w0lfh0und5”. Unfortunately, support for this issue does not fall under our Free2Play(TM) offering. I appreciate your understanding in this matter and apologize for any inconvenience this may have caused. Purchase premium today to receive in-game benefits on top of receiving customer support on issues such as this one. To learn more about the support levels we provide, please review the Service Level Agreement available on each of our game sites. Please be informed that you are now able to change your account password and email address yourself. If you have a GamersFirst linked account: • Go to www.gamersfirst.com • Log into your account • To reset your password click on "edit" link • To reset your email address click on "edit" link If you have an unlinked Knight Online account: • Go to www.knightonlineworld.com • Log into your account • To reset your password click on "Reset/Change Password" link • To reset your email address click on "Change Email Address" link • Follow on screen instructions to change your account information Thank you for choosing GamersFirst! __________________