[Jul 4 2012 2:34PM] : Thank you for taking your time to contact Knight Online World Support. We are sorry to hear that your account has been compromised. Unfortunately the information you have provided does not match with our system. We apologize for the inconvenience that we are unable to further assist you with the issue. Security of E-mail account that is belongs to your game account is only in your responsibility. We cannot guarantee the security of your E-mail accounts. Please note that anti-virus programs will help you assure of your computers security in virtual world. http://www.avira.com http://www.avast.com http://www.comodo.com Please do not shut down your firewall and security programs under any condition. Thank you for your understanding on this matter. [Jun 15 2012 11:38PM] : Thank you for your time to contact the Knight Online World Support team. We are sorry to hear that your account has been compromised. We will be conducting an investigation on your case. We will get back to you once this process has been completed. Should you ever feel the need to update us with your situation, you may do so by adding it as a comment on this ticket. Thank you for your patience and understanding. ______________________________ You can view your ticket by clicking the below link: hc=11101&em=,,,,,,,,[email protected]&dct=1&tid=531197 If you have any further questions or concerns, please do not hesitate to contact us. Thank you, www.knightonlineworld.com Please do not reply to this message as replies to this email address are not read __________________