Thank you for contacting Knight Online Customer Support. We have processed the changes for the account "xxxxxxxxxx" as requested for the account. However, regarding your items, please submit a new ticket and be sure you are not logged in the game while we restore you with the items for the character. Sorry for any inconvenience. Please let us know if you have any other issues or concerns and we will be happy to assist you better. Thank you for your understanding and happy hunting __________________