Thank you for contacting Knight Online Customer Support. I am sorry to hear that you are having trouble with account "xxxxx" for information change. Unfortunately, support for this issue does not fall under our Free2Play™ offering. I appreciate your frustration in this matter and apologize for any inconvenience this may have caused. To learn more about the support levels we provide, please review the Knight Online Service Level Agreement at: http://www.knightonlineworld.com/sla.php. If you would like to receive support for this type of issue in the future, please first purchase a premium service package (Bronze, Silver, or Gold) and submit a new support ticket. Thank you for playing Knight Online and happy hunting! __________________