Thank you for contacting Knight Online Customer Support. I apologize that I will be unable to resolve this issue personally and must escalate this to another department. Please be assured that your issue will be resolved as soon as possible. Should you have any other concerns, please submit another ticket with as much specific information as possible. Thank you for your patience while we work to resolve this matter. Regards, Thank you for contacting Knight Online Customer Support. In order to seal items, your character needs to be at least level 60, have 1,000,000 Noah and be Gold or Platinum Premium Member. I apologize for any inconvenience this may cause. Thank you for your patience and understanding. __________________