Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to determine the ID of the account in question. Please re-submit your ticket making sure to include the ID of the account as well as the original account registration date. Additionally, please also include ALL of the 9 digit Click&Buy numbers, KESN numbers, PayPal e-mail addresses and last 4 digits of ALL credit cards used to make purchases on the account. Failure to provide ALL information will only delay the verification process. After the required account information has been verified we will be able to take further action. I apologize for any inconvenience that this may have caused and thank you for playing Knight Online. - Knight Online Customer Support, CSR Vihas __________________