Hail tried32eh! Thank you for contacting Knight Online Customer Support. However, we will need more information from you to verify the account. Please respond to this ticket and include ALL KESN numbers used to make purchases on this account. Once we receive this information from you, we will be able to make the changes to the account. I apologize for any inconvenience that this may cause. Thank you for your patience and happy hunting! -CSR Vanthiella, Knight Online Customer Support 10/28/2007 8:12 PM PDT Escalated Barbara Hail tried32eh! Thank you for contacting Knight Online Customer Support. Unfortunately, I am unable to resolve this issue personally and must escalate it to another department for further review. Rest assured that your issue will be addressed and a response given as quickly as possible. I apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this matter. - Knight Online Customer Support, CSR Barbara __________________