Thank you for contacting Knight Online Customer Support, we are aware of this issue and are working to resolve it as soon as possible. Any updates regarding the resolution of this issue will be posted on the official Knight Online Website at: www.knightonlineworld.com. Unfortunately, I will not be able to assist you further at this time. I apologize for any inconvenience this may have caused. Thank you for your patience and understanding. -CSR Qdius, Knight Online Customer Support __________________