According to the statement accepted by you “YOU ARE ENTIRELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME AND PASSWORD AND FOR ANY AND ALL ACTIVITIES (INCLUDING PURCHASES AND CHARGES, AS APPLICABLE) THAT ARE CONDUCTED THROUGH YOUR ACCOUNT.” which is in the d) section of 4th. article, your request of item restoration has been found contradictory to the User Agreement. Therefore we cannot execute any operation. According to User Agreement we are unable to restore any item which is sold, stolen or lost while upgrading Thank you for your understanding. __________________