Hello,

I'm sorry about the problem with your recent order as this item is not working fine and you would like to replacement of this item. I really love to help you.

I have varied that Return Window: Expired on Saturday, August 27, 2016 as per you are our valued customer I made a one time exception to you.

I'm afraid to inform you that, I tried to create a replacement for this item unable to replacement as error message showing is "the shipping and billing address is deactivated" in your account. I apologize for the inconvenience.

I can understand as it's not your fault and you are our valued customer, I like to offer below options. I request you please write back to us with most convenient choice of yours.

1. If you prefer, you can return the item for full refund ($97.69) ,I'd request you to please place a new order with "Expedited Shipping" method and write us back with the order Id. We will waive off the shipping charges and honor the price as an apology or a goodwill gesture. (Note: the item should be fulfilled by Amazon.com). I've provide you the current listing here:

https://www.amazon.com/dp/B0.....(I also assure you that you don't have to pay for any kind of return shipping costs.)

2. If you like to keep the item we will process 30% refund of item cost.

3. Otherwise please contact us by CHAT so that we can update your shipping address then create the replacement on your shipping address with expedite shipping at no additional cost due to itś related to shipping address updation issue so we need last 4 digit of your credit card" used on the order and it's expiration date and need some sensitive information of your account information and it's not secure via email.

Once we received the information from you, we'll solve this issue according to your preference as soon as possible.

I really appreciate your patience and understanding in this case.We hope to see you again soon. [TBODY] [/TBODY]
We'd appreciate your feedback. Please use the links below to tell us about your experience today. [TBODY] [/TBODY]
Best regards,
Meenu R [TBODY] [/TBODY]

[TBODY] [/TBODY]

Bu maili az cok anladım fakat emin olmak icin kısa bir ozet cıkartabilir misiniz ? Teşekkurler.